Given that just eight percent of all small companies have an in-house IT department, the majority of companies depend on external support even in the case of minor software problems or hardware deficiencies. The TechConsult market research company recently wanted to find out who is charged by small and medium-sized entities (SMEs) with solving such problems. The finding: 54% of SMEs count on permanent IT service partners when such a situation arises.
But there is also quite a surprising fact: 42% of small companies solve problems with regard to their IT infrastructure themselves or ask relatives and acquaintances for advice. In particular small industrial entities or handimen take recourse to asking relatives for support. 